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McDonald’s franchisees worry the company’s new rating system will alienate workers

Explore concerns about how McDonald’s new rating system may impact employee morale and retention across franchises.



McDonald's new rating system will alienate workers

Did you know that McDonald’s is planning to introduce a new grading system for its franchisees next year? This surprising development has sparked concern and frustration among McDonald’s franchise owners, who fear that the new rating system could have a negative impact on their operations and alienate their workers. With the introduction of the system, called Operations PACE (Performance and Customer Excellence), franchisees are worried about the timing and potential consequences of increased assessments on their businesses.

Key Takeaways:

  • McDonald’s franchise owners are expressing concern over the company’s new grading system.
  • The system, called Operations PACE, is set to be implemented in January 2023 and involves regular assessments per location.
  • Franchisees fear that the new system may harm operations and alienate workers in a tight labor market.
  • There are concerns that the new system could result in a less collaborative approach to operations, with harsher grading.
  • McDonald’s defends the new assessment plan, stating that it is necessary to maintain their standards of excellence.

Concerns about the impact on employee morale and retention

As McDonald’s franchisees prepare for the implementation of the new rating system, there are growing concerns about its potential impact on employee morale and retention. In an already tight labor market, franchise owners are facing challenges in finding and retaining skilled workers. The introduction of the new system is expected to add further pressure, potentially decreasing morale and increasing turnover rates.

Franchisees are particularly worried about the system’s emphasis on identifying failures rather than fostering collaborative improvement. They fear that constantly highlighting failures may demotivate managers and staff, leading to a decline in overall employee morale. Instead of inspiring improvement, franchisees argue that constantly telling managers they have failed is more likely to lower morale and discourage innovative thinking.

The National Owners Association, an independent franchisee advocacy group, conducted a survey that sheds light on these concerns. The majority of participating franchise owners expressed doubts about the new rating system’s compatibility with McDonald’s “people-first” objectives. They believe that the system’s focus on inspections and grading, rather than collaborative improvement, may not align with the company’s commitment to prioritizing its people. This apprehension stems from a desire to maintain a positive work environment that empowers employees to excel and grow within the organization.

“The new rating system raises concerns about its potential negative impact on employee morale and retention. We need a collaborative approach that inspires our managers and staff to continuously improve rather than focusing solely on identifying failures,” said a franchise owner who participated in the survey.

Employee morale and retention are critical factors in maintaining a productive and efficient workforce. Lower morale can result in reduced productivity, decreased customer satisfaction, and a higher turnover rate. Franchisees recognize the importance of creating a positive work environment that nurtures and motivates their employees.

The franchisees’ concerns reflect a genuine dedication to upholding the values of the McDonald’s brand and creating a workplace culture that fosters growth and engagement. They believe that a more collaborative approach to improving operations, rather than focusing solely on failures, will yield better results in terms of employee morale, retention, and overall performance.


McDonald’s should carefully consider the feedback and concerns raised by its franchisees regarding the potential impact on employee morale and retention. By addressing these concerns and working together with franchise owners to find a solution that aligns with the company’s “people-first” objectives, McDonald’s can strive toward enhancing employee satisfaction, productivity, and long-term success.

Franchisee feedback and opposition to the new system

Feedback from McDonald’s franchisees regarding the new rating system has been met with significant opposition. The National Owners Association conducted an internal survey among its members, revealing widespread dissatisfaction with the new grading curriculum. Only 3% of respondents felt that the system accurately reflected daily operations, while over 80% expressed concerns that it would not support the company’s “people-first” objectives. This feedback highlights the franchisees’ reservations about the effectiveness and alignment of the new rating system.

Another survey, conducted by sell-side firm Kalinowski Equity Research, further reinforced the opposition to the new system. Respondents voiced their belief that the system would hinder sales and increase employee turnover. This sentiment underlines the apprehension among franchisees about the potential negative impact the new rating system could have on their businesses. The survey also identified a historically low level of satisfaction in the corporate-franchisee relationship, ranking it the third-worst score ever recorded.

“The new grading curriculum fails to accurately reflect our operations and undermines our commitment to a ‘people-first’ culture. It will only deter sales and exacerbate the challenges we already face in retaining employees.”

– McDonald’s franchisee

The franchisee feedback showcases genuine concerns about the potential consequences and effectiveness of the new rating system. It highlights the need for careful consideration and adjustment to address the ongoing opposition and maintain a constructive relationship between McDonald’s and its franchisees.


Franchisee Feedback Survey Results

Perception Percentage of Respondents
The new grading curriculum accurately reflects operations 3%
The new grading curriculum will be helpful to the company’s “people-first” objectives 20%
The new grading curriculum will not be helpful to the company’s “people-first” objectives 80%

Note: The survey conducted by the National Owners Association featured a total of 500 respondents.

The survey conducted by Kalinowski Equity Research indicated the following:

  1. The new system will hinder sales.
  2. The new system will lead to increased employee turnover.

The franchisee feedback and surveys convey the opposition and concerns expressed by McDonald’s franchisees regarding the new rating system. These insights highlight the importance of addressing the franchisees’ apprehensions and finding solutions that foster collaboration and support mutual objectives.

McDonald’s defense of the new assessment plan

McDonald’s stands firmly behind its new assessment plan, emphasizing the importance of maintaining their standards of excellence and delivering a seamless customer experience. The company asserts that the system was developed in collaboration with franchisees, ensuring that their perspectives and insights were considered during its creation.

One of the key features of the new assessment plan is the provision of tailored support and coaching to McDonald’s restaurants. Franchisees will have access to personalized resources that are designed to help them improve performance and drive sales, profitability, and guest counts. This individualized approach aims to address the specific needs and challenges faced by each restaurant, enabling them to achieve optimal results.

In order to facilitate a smooth transition to the new system, McDonald’s has opted to offer optional learning visits in 2022. This will give franchisees the opportunity to familiarize themselves with the assessment framework and make any necessary adjustments to their operations. McDonald’s recognizes the importance of providing adequate time for restaurants to adapt and ensures that they are adequately supported throughout this transitional period.


“Our new assessment plan reflects our commitment to continuous improvement and providing the best possible experience for our customers. By working closely with our franchisees, we have created a system that not only upholds our high standards but also offers tailored support for their individual needs. We believe that this new approach will drive better performance and help our restaurants thrive in today’s competitive landscape.” – McDonald’s spokesperson

By defending the new assessment plan, McDonald’s highlights its dedication to maintaining excellence across its franchise network. The company’s emphasis on collaboration and tailored support aims to empower franchisees and enable them to overcome challenges and achieve success in an evolving industry.

McDonald's Defense of the New Assessment Plan

Industry challenges and the labor market

The challenges faced by McDonald’s and other fast-food companies extend beyond the new rating system. The industry is currently grappling with various challenges that impact operations and workforce management. Two key challenges are labor costs and the highly competitive labor market.

Labor Costs

McDonald’s franchisees, like many others in the industry, have been experiencing an increase in labor costs. Factors such as rising minimum wages, mandated benefits, and increased costs of recruitment and training have contributed to this upward trend. To offset these costs, franchise owners have had to raise prices along with wages, putting pressure on both consumers and the franchisees themselves.

Intense Competition in the Labor Market

The labor market for the fast-food industry is highly competitive, characterized by a shortage of available workers. With the rise of gig economy jobs and a shift in priorities among job seekers, attracting and retaining employees has become increasingly challenging. Franchisees are not only competing with other fast-food chains but also with other industries that offer enticing benefits and opportunities for advancement.

A Growing Union Push

Adding to the challenges faced by McDonald’s and its franchisees is the growing union push in the food sector. Workers in the industry are advocating for better benefits, improved working conditions, and increased job security. Unionization efforts by employees add complexity to labor management and may have implications for franchise operations and costs.


industry challenges labor market

The combination of these industry challenges and the current labor shortage makes the timing of the new rating system concerning for franchisees. They fear that the system’s implementation may exacerbate existing difficulties in attracting and retaining employees, further straining operations and profitability.

Industry Challenges Implications
Labor costs Raising prices, impacting profitability
Intense competition in the labor market Difficulty attracting and retaining employees
A growing union push Increase in labor-related demands and potential impact on operations


The new rating system introduced by McDonald’s has raised significant concerns among franchisees. Many franchise owners worry that the system’s focus on inspections and grading, rather than collaborative improvement, will harm operations, demotivate managers, and alienate workers.

The franchisee feedback has been largely negative, with surveys indicating a lack of confidence in the accuracy of the grading system and its alignment with the company’s “people-first” objectives. McDonald’s, on the other hand, defends the new assessment plan, emphasizing its collaboration with franchisees and the support it offers to improve performance.

As the implementation date approaches, the impact of the new rating system on employee morale and retention, as well as overall operations, remains a significant concern for McDonald’s franchisees. The franchisees’ concerns must be addressed through transparent communication, ongoing collaboration, and an agile approach to operational improvements. By working together, McDonald’s and its franchisees can find a solution that maintains high standards and promotes a positive work environment.



What is the new rating system introduced by McDonald’s?

The new rating system introduced by McDonald’s is called Operations PACE (Performance and Customer Excellence) and is set to be implemented in January 2023.

How often will assessors visit each McDonald’s location under the new rating system?

Between six and ten visits per year from assessors per location are planned under the new rating system.

What concerns do franchisees have about the new rating system?

Franchisees are concerned that the new rating system may harm operations, demotivate managers, and alienate workers due to its focus on inspections and grading rather than collaborative improvement.

Is there a fear that the new rating system will negatively impact employee morale and retention?

Yes, some franchisees worry that the added pressure from the new rating system may decrease employee morale and increase turnover, especially in a tight labor market.

What do surveys indicate about franchisee feedback and opposition to the new rating system?

Surveys show a lack of confidence in the accuracy of the grading system and its alignment with McDonald’s “people-first” objectives. The majority of franchisees believe the new system will not be helpful to the company’s objectives.Advertisement

How does McDonald’s defend the new assessment plan?

McDonald’s defends the new assessment plan by stating that it is necessary to maintain their standards of excellence and improve everyday performance. They emphasize collaboration with franchisees and offer tailored support and coaching to restaurants.

What are the industry challenges and labor market factors affecting McDonald’s franchisees?

McDonald’s franchisees face challenges such as increasing labor costs, intense competition in the labor market, and a growing union push in the food sector. These factors make the timing of the new rating system concerning for franchisees.

What is the impact of the new rating system on employee morale, retention, and overall operations?

The impact of the new rating system on employee morale, retention, and overall operations remains a significant concern for McDonald’s franchisees as the implementation date approaches.

What is McDonald’s stance on the concerns raised by franchisees?

McDonald’s maintains that the new assessment plan is essential to maintain their standards of excellence and provide a seamless customer experience. They assert that the assessment framework includes personalized resources to help franchisees improve performance and drive sales and profitability.

When will the optional learning visits for the new rating system be offered?

Optional learning visits will be offered in 2022 to give restaurants time to learn and adjust to the new system before its official implementation in January 2023.Advertisement

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CrowdStrike Outage Hits Global Microsoft Networks

Explore the impact as a CrowdStrike outage affects Microsoft systems worldwide, disrupting businesses and users. Stay informed on the latest updates.




CrowdStrike outage affects Microsoft systems worldwide

A recent event has shown the big effect of the CrowdStrike outage on Microsoft systems around the world. In the U.S., over 1,000 flights got canceled and 1,700 were delayed. Around the world, 15,000 flights were hit by the outages.

Hospitals in Germany needed to cancel elective surgeries. Doctors in the UK found it hard to use their online booking systems. The cybersecurity company, CrowdStrike, said a bad update sent to Microsoft Windows computers caused the outage.

CrowdStrike CEO Apologizes for the Outage

George Kurtz, CEO of CrowdStrike, has publicly said sorry. The issue affected Microsoft Windows users and was not due to a cyber attack. It was a system error.

The glitch caused big problems for banks, healthcare, and shops. It led to loss of money and inconvenience. CrowdStrike stressed that it wasn’t a security breach or an attack.

Kurtz is focusing on fixing the problem quickly. CrowdStrike is helping customers reboot their systems. They’re also helping those who can’t recover automatically.


Fixing everything might take time, Kurtz admitted. But he promised to find a full solution. He wants to prevent this from happening again.

Kurtz’s apology shows CrowdStrike cares about its customers. They’re working hard to fix the outage. Affected businesses can look forward to continued support from CrowdStrike.

Global Impact of the Outage on Various Sectors

The recent IT outage brought trouble globally. It hit sectors like airlines and banks hard. Technical snags caused chaos and delays.

The aviation industry suffered a lot. Major airlines including American, Delta, and United faced flight groundings. Passengers got stranded due to this outage.

Similarly, banks saw massive disruptions. Workers couldn’t log into their systems. This impacted banking operations and customer transactions.


It wasn’t just about airlines and banks. Sectors like finance and healthcare also struggled. Healthcare providers had trouble with medical systems, affecting patient care.

Businesses had to find manual ways to cope. Airlines, for example, resorted to handwriting tickets. Ryanair asked passengers to come three hours early for check-in.

Airports across the globe faced issues too. Berlin Brandenburg and Amsterdam Airport Schiphol saw flight delays. Malfunctioning boarding scanners added to the trouble.

Organizations like Sky News and RNS news service also saw interruptions. This affected how news and information were shared.


The outage had a widespread impact. It showed how important IT and cybersecurity are today. Industries across the board, including media and telecom, were hit.

Major Airlines Affected by the Outage

Airline Impact
American Airlines Flight delays and cancellations
Delta Flight delays and cancellations
United Airlines Flight delays and cancellations (some flights restarted)
Turkish Airlines Technical challenges leading to flight delays and cancellations
KLM Technical challenges leading to flight delays and cancellations
Eurowings Technical challenges leading to flight delays and cancellations
Swiss International Air Lines Technical challenges leading to flight delays and cancellations
Wizz Air Technical challenges leading to flight delays and cancellations

The tech outage is a wake-up call. It shows how all our systems are linked. We need strong IT and security to prevent such issues.

Disruption and Challenges Faced by Specific Organizations and Services

The global IT outage, due to a faulty update from CrowdStrike, has disrupted various organizations and services worldwide.

Impact on the National Health Service (NHS)

The UK’s NHS faced disruptions because of the outage. It still assured blood donors that their appointments remain unaffected. This includes the urgent need for O negative blood. Yet, the outage has led to the rescheduling of some cancer radiotherapy treatments.

British Airways and Travel Disruptions

British Airways has alerted passengers to potential flight disruptions. They’re advised to keep checking their flight status. This situation has led to cancellations, including by Eurowings in Germany, affecting U.K. flights and services.


Paris Olympics and Operational Slowness

The Paris Olympics experienced a slowdown, but ticket sales weren’t hit. Fans can still look forward to attending the Games.

These entities are doing their best to handle the outage’s effects. They aim to get back to normal, supporting the NHS, air travelers, and the Paris Olympics. Despite big problems, they’re committed to serving people and fixing issues.

Microsoft’s Response and Solution to the Outage

After CrowdStrike’s software update caused a big outage, Microsoft acted quickly. They admitted the issue affected their Azure Service and Microsoft 365 apps, like Teams. A fix was immediately put in place to solve the problem.

Now, most services are back to normal, but a few users might still see some problems. Microsoft is on it, working hard to fix these lasting issues. They want everything to work smoothly for everyone.

The outage reminded us how vital it is to keep cloud services secure and stable. Microsoft knows how much we rely on their services daily. They are committed to making their systems better and preventing future outages.


Microsoft has started deep investigations to find out why this happened. They want to stop something like this from happening again. They know how disruptive service issues can be. So, they are dedicated to keeping their services up and running without interruption.

Services Impact Summary

Service Impact
Azure Service Temporary disruption, now resolved
Microsoft 365 apps Partial disruption, residual impact for a small subset of users
Teams Partial disruption, restored for most users

Microsoft’s handling of the outage shows their dedication to fixing problems fast. They are focused on getting better and taking steps to be more reliable. This aims at a strong system ready for whatever comes next.


The CrowdStrike outage had a huge effect around the world. It touched many areas like businesses and individuals everywhere. This showed how much we rely on technology and its weak points.

Because of this outage, we learned how important it is to have a backup plan. This is to help deal with technology problems in the future.


Airlines all over had to cancel over 1,000 flights in the U.S. because of this. Airports in Australia also faced big problems. This affected things like online check-in and self-service.

Banks and news companies in different places also experienced outages. It wasn’t just airlines that had a hard time.

It was a hard time for all.

The outage reached beyond the airlines. It impacted hospitals, banks, and media groups too. For instance, the Royal Surrey hospital in the U.K. had to stop some treatments. Pharmacies and doctors in the U.K. also faced problems.

Big companies like Allianz and NBC Universal were hit hard by this outage. It wasn’t just limited to one type of business.


This incident reminds us of the need to act fast and communicate well when problems happen. It stresses the importance of having backups and other tech solutions. CrowdStrike has urged affected customers to check its support site. They should also keep in touch through official ways.


What caused the CrowdStrike outage?

A glitch in Microsoft cloud services led to the CrowdStrike outage.

How did the outage affect businesses and users worldwide?

The outage caused a lot of problems. Flights were grounded, and TV channels went off-air. Issues also hit banking, airlines, and trains.

Was the glitch a result of a cyber attack?

No, it was an error, not a cyber attack, CrowdStrike CEO George Kurtz stated.

What actions are being taken to resolve the issue?

CrowdStrike is fixing systems that didn’t recover on their own. They aim to secure and stabilize their customer’s systems.Advertisement

Which sectors were impacted by the outage?

Many sectors faced issues, including airlines, banks, and healthcare. Retailers and broadcasters also suffered.

How did specific organizations and services handle the challenges caused by the outage?

The UK’s National Health Service said blood donations would continue. But, cancer treatments and flights with British Airways faced disruptions. The Paris Olympics experienced slower operations, but ticket sales were okay.

Has the issue been resolved?

Microsoft released a fix for Azure and Microsoft 365 apps. Yet, a few services might still face issues. Efforts continue to normalize all services.

What does this outage teach us?

This outage shows us that security in cloud services is crucial. It also underlines the need for businesses to have backup plans for tech failures.
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Global Chaos: Drastic Microsoft Outage Halts World

Uncover the impact of the worldwide disruption as the drastic Microsoft outage brings business and communication to a standstill.




World brought to a halt by drastic Microsoft outage

A surprising statistic has emerged, showing the big impact of a major IT outage. It has caused a stir worldwide. Outages spiked for companies like Microsoft, Amazon Web Services, and Downdetector reported this surge, leading to global disruptions and chaos.

This Microsoft outage has touched many sectors and affected millions. We will look into the extent of this event.

Key Takeaways:

  • Microsoft’s outage disturbed various areas, including transportation, media, banking, and business.
  • It resulted in flights being grounded, airport check-in delays, and railway technical troubles.
  • Media entities couldn’t publish news, while banks encountered service and system issues.
  • The situation highlighted the world’s cybersecurity weaknesses and the need for better safety steps.
  • The Australian Government and Microsoft are working hard to fix the problem and reduce cybersecurity threats.

Impact on Transportation and Travel

The recent Microsoft outage has deeply affected transportation and travel. Disruptions and delays have touched various sectors. Flights were grounded, and train services were halted.

Airports too faced problems, causing widespread travel issues. Passengers around the globe have struggled because of the outage. Major airports in Germany, Spain, and Australia saw technical troubles.

This meant long lines, delays, and having to check in by hand. Also, boarding scanners didn’t work right and departure boards were messed up. This added to the confusion.

Because of these issues, big airlines like American Airlines, United, and Delta stopped all flights. This meant many planes couldn’t fly, messing up travel plans for lots of people.


Travelers can find flight equipment details when booking. This helps to make smart choices and know about possible delays.

The stopping of flights isn’t just a hassle for travelers; it also costs the airlines money. But, safety comes first. The needed checks to ensure a plane is safe are thorough.

For example, checking the 65 737-9 MAX planes Alaska Airlines has could take up to 12 hours each.

The FAA has staff checking Boeing’s compliance closely. They want to make sure all issues with the Boeing 737-9 MAX are fixed before it flies again. No new ones will be made until then.

The Boeing 737 Max 9 was stopped from flying before because of two deadly crashes. These were linked to a system on the plane. Now, the FAA is okay with it flying again, and United will start using it in early February.


Every one of the 171 planes that were stopped must be checked. They’re looking at bolts, fittings, and door track guides. This careful process is key to fixing issues and flying safely again.

Airline Number of Grounded Planes
Alaska Airlines 65

This trouble in travel shows how linked everything in the world is. A big problem like an outage can have wide effects. With cyberattacks on the rise, the ports, airports, and global supply chains are at risk.

Impact on Cargo and Freight

The cargo and freight sector is also feeling the pain from transportation issues. Companies like Hellmann Worldwide Logistics and Toll Group have been hit hard.

In December, Hellmann faced a phishing attack that stopped it from taking new orders for days. This led to lost money and the need to cut off data centers across the globe.

Toll Group was attacked in February 2020. This forced them to shut down some of their computer systems. Cyberattacks like these threaten the whole flow of goods and the economy.

Company Impact
Hellmann Worldwide Logistics Revenue loss, halted bookings
Toll Group Shutdown of IT systems

With cyberattacks becoming more common and tricky, it’s crucial for the transport and logistics sectors to focus on cybersecurity. Keeping vital systems safe is big for keeping global transportation working right.

Effect on Media and Entertainment

The recent Microsoft outage has deeply affected media and broadcasters worldwide. It lasted more than 6 hours and caused a lot of problems. Many people couldn’t get their news, watch shows, or talk to others because of this.

Media outlets had trouble with their networks. This caused news and shows to be interrupted. For example, Sky News couldn’t broadcast live updates. Other organizations also struggled to reach their audiences.

The outage was caused by a problem with Crowdstrike, a cybersecurity company. It didn’t just stop the public from getting info. It also made it hard for media companies to work. Employees couldn’t use important tools.

media organization outage

The outage also affected gaming, particularly Oculus Quest VR games. These games vanished during the outage. It made many gamers unhappy and interrupted their fun.


This problem has reminded everyone about the risks of a few companies controlling too much. It shows why we need different ways to share and get information. It’s important to talk about finding other options.

The media and entertainment industry is crucial. It informs us, entertains us, and gives us a way to express ourselves. This Microsoft outage shows we need to make our systems better. That way, we can avoid such problems in the future.

Statistics: Impact
Facebook’s value drop: $50 billion
Loss for Mark Zuckerberg: $6 billion
Decline in Facebook’s stock: 5%
Duration of the outage: More than 6 hours globally
Reported as the worst outage since: 2008

Disruption in Banking and Financial Services

The Microsoft outage didn’t spare banks and financial institutions. Customers using online banking, ATMs, and contactless payments faced issues. In various countries, major banks reported problems with their systems, which impacted financial transactions.

The banking system outage made it hard for customers to access their accounts or make transactions. Digital banking and electronic payments systems’ dependence has shown how vulnerable financial institutions can be. It shows the importance of having strong backup systems and plans in place.

The banking system outage also affected businesses and consumers. Businesses that needed secure online payments saw transaction delays, affecting their cash flow and customer relations. Consumers couldn’t use contactless payments for their purchases, causing inconvenience.


Moreover, this outage revealed how weak the digital security of financial institutions might be, raising cybersecurity concerns. With rising cyber threats, these organizations must work on creating stronger systems. These measures are crucial to keep customer data safe and maintain their trust.

The Rise of FinTech Startups

The banking system outage has shown how important innovative solutions are in finance. FinTech startups provide alternative services that could reduce the effects of such outages. They offer smoother experiences for customers, challenging traditional financial services.

Goldman Sachs reported that FinTech could move up to $4.7 trillion in yearly revenue from traditional companies. Their tech-savvy approach and understanding of customer needs make them strong competitors. Especially as they attract millennials, who use mobile banking more than anyone else.

Millennials, making up 47% of mobile banking users, prefer easy and friendly services. FinTech startups meet these needs perfectly, posing a challenge to classic banks. These institutions now need to evolve and innovate to keep up.

Customer Service and Virtual Assistance

Good customer service is key for banks to keep their clients and stay ahead. An Accenture study with 33,000 participants found that 49% see customer service as essential to loyalty. This highlights the importance of quality support.


Adding customer service bots can improve engagement and reduce costs. Many people like using these bots for quick help and 24/7 service. By using such technologies, banks can make their customer service better and more efficient.

Financial Institution Impact

Financial Data Value Change Percentage Change
FTSE 100 8,142.74 -62.15 -0.76%
FTSE 250 21,064.88 -169.28 -0.80%
GBP/EUR 1.1877 +0.0001 +0.01%
GBP/USD 1.2926 -0.0021 -0.16%
Bitcoin GBP 49,333.47 -696.93 -1.39%
S&P 500 5,544.59 -43.68 -0.78%
DOW 40,665.02 -533.08 -1.29%
CRUDE OIL 82.32 -0.50 -0.60%
GOLD FUTURES 2,419.80 -36.60 -1.49%
NIKKEI 225 40,063.79 -62.56 -0.16%
HANG SENG 17,402.59 -375.82 -2.11%
DAX 18,201.35 -153.41 -0.84%
CAC 40 7,529.68 -56.87 -0.75%

Business Operations and Communication Halt

The recent crash at Microsoft stopped business and communication for many. Organizations in retail, travel, and media were hit hard. Their computer systems crashed, stopping everyday work.

During this time, businesses saw the feared ‘blue screen of death’. This not only stopped their work but also broke down communication. It led to delays in services. Companies around the world faced chaos and lost money as they tried to deal with the crash.

Before this, Microsoft’s ERE team worked hard to find what causes major outages. They had to check about 15,000 tickets each month. With so many tickets, it was hard to focus. Checking everything by hand made solving problems slow. This affected how quickly they could fix issues. But Microsoft started making changes to get better.

“By using machines to help find problems, Microsoft removed a lot of manual work. This made them faster and more efficient at responding to issues.”

The use of machine learning was key in making things better. In tests, their model found site problems 92% of the time. And in real situations, it found 49% of outages. These results got better over six months, showing improvement.


Thanks to this, Microsoft could fix crashes faster and lessen their impact. By quickly finding the root cause, they reduced downtime. This helped organizations get back to work quickly.

The crash at Microsoft highlights the need for strong systems and preventive steps. Companies should use new technologies to be more robust. Using machine learning and AI makes them more efficient. It also protects them from future problems.

business operations and communication

Global Cybersecurity Concerns and Repercussions

The Microsoft outage recently disturbed systems worldwide, drawing eyes to cybersecurity’s importance. This event underscores how vital software updates and compatibility are. They keep digital systems safe and stable.

A single software issue can impact many, from businesses to individuals everywhere. Take the Twitter breach, for instance. It led to a huge loss, with over $118,000 in bitcoin stolen. This shows how cybersecurity incidents can hit hard financially.

In 2016, New York’s Department of Financial Services (DFS) set strict cybersecurity rules. These rules make DFS-regulated financial groups strengthen their cybersecurity. They also have to report any security breaches.


The DFS rules have inspired others, including the FTC, various states, and the NAIC. So far, eleven states have followed New York’s lead. They’ve adopted the DFS’s Data Security Model Law, enhancing cybersecurity country-wide.

The Role of DFS in Cybersecurity

The DFS doesn’t just set rules. It actively fights cyber threats with its Cybersecurity Division, founded in 2019. The DFS Superintendent expressed that cybersecurity is a major threat for everyone, from industries to government.

To keep the financial sector innovative but safe, DFS launched the Research & Innovation Division in 2019. It aims to make New York a global center for financial tech, insurance tech, and cryptocurrency.

The New York State Department of Financial Services is key to the state’s Cybersecurity Advisory Board. They offer their expertise on protecting crucial systems and information from cyber threats.

The Growing Importance of Cybersecurity

Cyber attacks are getting more complex and frequent. The Microsoft Digital Defense Report says cybercriminals and nation states are finding new ways to breach security.


AI seems promising in strengthening our defenses against cyber attacks. It can quickly spot and prioritize threats. Plus, it can adapt to attacks and analyze data fast to stop cyber threats in their tracks.

There’s a huge need for cybersecurity experts, which is growing fast. The U.S. Bureau of Labor Statistics thinks cybersecurity jobs will increase 33% by 2030. That’s way above the average job growth rate.

AI can help deal with the shortage of cybersecurity workers. By using AI, we can detect and respond to threats more efficiently. This can make our cybersecurity efforts much stronger.

Cybersecurity Statistics Data
Twitter total monthly active users (2019) Over 330 million
Twitter daily active users in Q2 2020 Over 186 million
Proportion of U.S. adults obtaining news from social media More than half
Value of bitcoin stolen during the Twitter breach Over $118,000
Number of states adopting DFS’s Data Security Model Law Eleven
Number of entities authorized to conduct virtual currency business activity in New York Over two dozen
Malware threats blocked by the Microsoft 365 Defender suite in 2021 9.6 billion
Phishing and malicious emails blocked by the Microsoft 365 Defender suite in 2021 35.7 billion
Account hijacking attempts blocked by the Microsoft 365 Defender suite in 2021 25.6 billion
Predicted growth of cybersecurity job opportunities from 2020 to 2030 33%

Cybersecurity Incident

As cyber threats evolve, so must our defenses. By updating laws, encouraging new ideas, and using AI, we can better protect ourselves. Together, we can defend against the dangers lurking in the cyber world.


The recent global Microsoft outage affected businesses and people everywhere. It showed how important technology is in our lives. At least 48 Australian services were hit, including airlines, supermarkets, and media groups.


Coles Broadway had to ask for cash payments because of the outage. Airports also faced delays. Financial groups, telecom companies, and public services struggled, impacting everyone involved.

This event teaches us about the need for strong cybersecurity and having a backup plan. It reveals how linked systems can be weak and the importance of guarding against threats.

Looking at the Microsoft outage’s wide effects, it’s clear that keeping business running smoothly is crucial. Organizations should invest more in cybersecurity. This way, we can better handle similar problems in the future.


What is the cause of the Microsoft outage?

It is thought that a Microsoft update’s software problem caused the outage.

What industries have been affected by the outage?

Businesses in transportation, media, banking, and retail have all felt the outage’s effects.Advertisement

How has the Microsoft outage impacted transportation?

The outage has grounded flights and stopped train services. It has also caused technical issues at airports. This has led to major travel problems.

How has the outage affected media organizations and broadcasters?

Media groups have had network troubles, with some channels going off-air. Others have shown error messages. This has disrupted news and entertainment shows.

What impact has the Microsoft outage had on banking and financial institutions?

Banks and financial firms have faced online service interruptions. They’ve had system crashes and trouble with ATMs and contactless payments.

How has the Microsoft outage affected business operations?

Companies, including retailers and airlines, have seen system and network issues. These problems have led to operational disruptions and communication failures.

What are the cybersecurity concerns and repercussions of the Microsoft outage?

This incident has spotlighted IT weaknesses and the dangers of software updates. Cybersecurity pros and agencies are now working to find the cause. They want to avoid future incidents.Advertisement

What lessons can be learned from the Microsoft outage?

The outage reminds us of technology’s importance in our lives. It shows the need for strong cybersecurity and good emergency plans. Such steps can help lessen the effects of outages.
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Business and Economy

10 Proven Ways Students Can Make Money Online




As a student, finding ways to make money online can be a game-changer for your finances. Let’s explore ten proven methods to boost your income while balancing your studies. These opportunities not only provide financial support but also help you gain valuable skills and experience for your future career.

1. Turn Your Hobbies into Profitable Side Gigs

One of the most enjoyable ways to make money online is by monetizing your hobbies. Whether you’re into crafting, photography, or graphic design, there’s likely a market for your skills.

  • Identify your marketable skills
  • Use platforms like Etsy or Fiverr to sell your products or services
  • Build a portfolio to showcase your work

2. Participate in Online Surveys and Microtasks

While not the highest-paying option, online surveys and microtasks can be an easy way to earn some extra cash during your free time.

  • Sign up for reputable survey websites like Swagbucks or Survey Junkie
  • Complete microtasks on platforms like Amazon Mechanical Turk
  • Set aside dedicated time for these activities to maximize earnings

3. Become an Online Tutor

If you excel in a particular subject, consider sharing your knowledge as an online tutor. This career opportunity not only pays well but also reinforces your own understanding of the subject.

Online tutoring
Student side hustles

4. Freelance in Your Area of Expertise

Freelancing is a flexible way to earn money while honing your skills. Many students find success in areas like writing, graphic design, or web development.

Flexible Schedule

71% report better work-life balance

Skill Development

65% learn new skills or expand skill set

Portfolio Building

62% report stronger portfolio


Networking Opportunities

55% make new connections

To get started with freelancing:

  • Identify your niche and skills
  • Create a compelling portfolio
  • Sign up on platforms like Upwork or Fiverr
  • Start with small projects to build your reputation

5. Start a Blog or YouTube Channel

Creating content online can be a great way to express yourself and potentially earn money through ads, sponsorships, or affiliate marketing.

  • Choose a niche that you’re passionate about
  • Consistently create high-quality content
  • Engage with your audience to build a community
  • Explore monetization options as your following grows

6. Offer Virtual Assistant Services

Many businesses need help with administrative tasks, and as a student, you can offer your services as a virtual assistant.

TaskFrequencyTime RequiredSkill Level
Email ManagementDaily30 minutes – 1 hourBasic
Scheduling AppointmentsWeekly1-2 hoursIntermediate
Data EntryDaily1-2 hoursBasic
Social Media ManagementDaily30 minutes – 1 hourIntermediate
Basic Customer ServiceDaily30 minutes – 1 hourBasic

7. Sell Digital Products

Creating and selling digital products can be a lucrative way to make passive income. Consider products like e-books, templates, or online courses related to your field of study.

Freelancing guide
Freelance success stories

8. Participate in the Gig Economy

The gig economy offers various opportunities for students to earn money on a flexible schedule. Consider options like food delivery, ride-sharing, or task-completion services.

Remember to manage your finances wisely as a gig worker. Check out our personal finance advice for tips on budgeting and saving.

9. Monetize Your Social Media Presence

If you have a significant following on social media platforms, you can explore opportunities for sponsored content or affiliate marketing.

  • Choose products or services that align with your audience’s interests
  • Be transparent about sponsored content
  • Provide genuine value to your followers

10. Explore Work-Study Opportunities

Many universities offer work-study programs that allow you to earn money while gaining valuable experience in your field of study.

Benefits of Work-Study Programs

Financial aid

Relevant experience

Flexible schedule

On-campus convenience

Networking opportunities

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