In especially bad news for those trying to get to Inbox Zero, Substack ran into an issue today that sent some of the platform’s newsletters out a second time. Edge contributing editor Casey Newton noted sent a second copy of the free edition for your platforms newsletter (to which you can subscribe here), and several of us have seen extra copies of some of the emails we subscribe to in our inboxes.
Substack co-founder Hamish McKenzie tells the edge it was a “single mistake”.
Looks like Substack just got back to shipping for free this week @platform post for all of you. I’m not sure what happened, I also got a lot of back post notifications from other Substacks.
—Casey Newton (@CaseyNewton) April 8, 2022
It’s unclear exactly how many emails were mistakenly duplicated, but the company explained things a bit more. in a tweet, saying “A recent update resulted in duplicate emails for a subset of the writer email lists. We apologize for the inconvenience to you and your readers. We’re on it, and we’ll make sure it doesn’t happen again.”
Of course, if you missed the last edition of The kicks you use in your overloaded inbox that’s never at zero, getting a second copy is more of a helpful reminder than an annoying extra message. And if you’re having trouble missing a newsletter subscription or getting one copy too many, the version is still in beta rss reader either mobile app (iOS only right now, there’s a waiting list for Android users) may provide some alternative options.